Privacy Policy

Effective Date: [12/08/2025]
Last Updated: [12/08/2025]

1. OBJECTIVE, SCOPE AND APPLICABILITY

At Saundarya Blis Consumer Private Limited (“Company”, “we”, “us”, “our”), your privacy is our priority. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information when you access or interact with our website www.saundaryablis.com or our mobile application (collectively, the “Platform”). This Policy applies to all users (“you”, “your”, “Customer”) who browse, register, or transact on our Platform. It does not apply to third-party websites linked from our Platform or to information collected offline unless stated otherwise.

By accessing and/or using our Platform, you agree to the terms outlined in this Policy, including our practices regarding the collection, storage, use, and disclosure of your information.

2. CONSENT FOR COMMUNICATIONS

By providing your personal information, you consent to receive transactional and promotional communications from us via SMS, phone, or email, even if your contact number is registered under Do Not Disturb (DND) as per the Telecom Regulatory Authority of India (TRAI) guidelines.

3. WHAT IS PERSONAL INFORMATION?
“Personal Information” means any information related to an identifiable individual, including but not limited to name, contact number, email address, postal address, payment details, IP address, or other identifiers.

Information that is publicly available or provided under applicable laws (like the RTI Act) is not considered Personal Information under this Policy.

4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We may collect your information in the following ways:

a) Information Provided by You:
While registering or making a purchase on our Platform

Submitting feedback, inquiries, or customer support requests

Entering contests or promotional activities

Interacting with us via social media

b) Automatically Collected Information:
Device type, browser, IP address, operating system

Cookies, web beacons, and tracking technologies for analytics and personalization

Location data (if permission is granted)

c) From Third Parties:
Delivery partners, advertising partners, analytics providers, social media platforms, and public databases

5. TYPES OF PERSONAL INFORMATION WE COLLECT
Name, email, phone number, address

Date of birth, gender, language preference

Login credentials, payment and transaction details

Location, device ID, browsing activity on the Platform

Customer service interaction details

6. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your information for the following purposes:

To fulfill orders and process transactions

To provide order status updates and notifications

To personalize content, offers, and recommendations

To send marketing/promotional communication (you may opt out anytime)

For feedback, reviews, surveys, contests, or giveaways

To improve Platform functionality, user experience, and security

For legal compliance, fraud prevention, and enforcing our terms

7. LEGAL BASIS FOR PROCESSING
Consent: For marketing, location access, or promotional activities

Contract: For order fulfillment and customer service

Legal Obligation: For tax, audit, and regulatory compliance

Legitimate Interest: For analytics, research, and communication

8. SHARING OF PERSONAL INFORMATION
We may share your Personal Information with:

Authorized employees and service providers (e.g., logistics, payments, marketing, analytics)

Affiliates or subsidiaries for operational purposes

Legal authorities, if required by law or to enforce our terms

In case of merger/acquisition or asset sale, with relevant third-party

We do not sell or rent your information to third parties for their marketing purposes.

9. DATA RETENTION
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we delete or anonymize your data securely.

10. YOUR PRIVACY CHOICES
You may:

Update account information through your profile settings

Unsubscribe from promotional emails via the link in the email

Opt-out of SMS or call promotions by contacting support

Request deletion of personal data by writing to saundaryablis@gmail.com

11. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and tracking technologies to:

Remember your preferences

Analyze traffic and user behavior

Serve tailored content and ads

You can manage cookie settings through your browser. Disabling cookies may affect site functionality.

12. THIRD-PARTY LINKS AND SERVICES
Our Platform may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing information.

13. ANALYTICS AND ADVERTISING
We use Google Analytics and similar tools to gather data about how users interact with our Platform. These services may set cookies to collect information about your browsing behavior. You can opt out using tools like the Google Analytics Opt-Out Browser Add-on.

14. CHILDREN’S PRIVACY
Our Platform is not intended for individuals under 15. We do not knowingly collect personal data from minors. If you believe a child has shared information with us, please contact us for immediate removal.

15. SECURITY MEASURES
We implement robust technical and organizational measures to protect your data, including:

SSL encryption

Firewalls and secure servers

Restricted access to authorized personnel

Regular vulnerability scanning and monitoring

While we strive to protect your data, we cannot guarantee absolute security.

16. POLICY UPDATES
This Policy may be revised periodically. Any updates will be posted on this page with a “Last Updated” date. Continued use of the Platform indicates your acceptance of the updated terms.

17. CONTACT US 
If you have questions, concerns, or requests regarding your Personal Information or this Policy, contact:

Saundarya Blis
Email: saundaryablis@gmail.com